Refund Policy#

Last updated: June 16, 2026

This Refund Policy explains when and how refunds are issued for payments made to Satogram, operated by Satogram LLC. It is part of our Terms of Service.

The key principle#

Satograms are paid out as Bitcoin over the Lightning Network. Once sats have been sent to recipients, those payments are final and cannot be reversed or refunded. Refunds are therefore only possible for amounts that have not yet been sent.

Card payments#

  • Rejected in moderation. Every card-funded campaign is reviewed before it is sent. If we reject your campaign in moderation, we automatically issue a refund of the amount charged to your card. Payment-processing fees may not be returned by the processor on refunds.
  • Expired price quote. Card budgets lock a Bitcoin/USD rate for a limited window (about ten minutes). If your payment is confirmed after that window, we may refund it rather than send at a stale rate; you can start a new checkout to try again.
  • Before sending. If you need to cancel a card campaign that has been paid but not yet sent, contact us as soon as possible and we will refund the portion that has not been sent.
  • Card refunds are returned to the original payment method. Processing time depends on your bank or card issuer and is typically several business days.

Lightning payments#

  • Overpayment. If your payment exceeds the actual cost to deliver your campaign (for example, because Lightning network fees came in lower than budgeted), you may request a refund of the unused or overpaid amount by contacting us. Example: you fund 65,000 sats and actual delivery costs 55,000 sats; you may request a refund of the difference.
  • Before sending. If a paid Lightning campaign has not yet been sent, contact us and we will refund the portion that has not been sent.

Service fee#

Our service fee (currently 10%) covers operating and delivering your campaign. Where a campaign is rejected in moderation or is not sent, any fee taken on the unsent portion is included in the refund. Once a campaign has been delivered, the service fee for delivered Satograms is non-refundable.

What is not refundable#

  • Sats already delivered to recipients (irreversible on the Lightning Network).
  • Third-party payment-processing fees that the processor does not return on a refund.

How to request a refund#

Email us at satograms@gmail.com with your payment request or receipt details and a brief description. We aim to respond promptly.

Chargebacks#

If you have a problem with a charge, please contact us first; we can usually resolve it faster than a bank dispute. Filing a chargeback for a campaign that was delivered as described may result in suspension from the Service.